Privacy Policy

Deseo AI LLC (“we”, “us”, “our”) takes your privacy seriously. This policy explains how we collect, use, and protect your personal data:

• Data Collection: We collect contact information (name, email, phone), usage data (call logs, transcripts) and device information to provide and improve our AI services.
• Data Usage: Collected data is used to operate the platform, train AI models, troubleshoot issues, and send important updates. We never sell your data to third parties.
• Data Storage & Security: Your data is encrypted at rest and in transit. Only authorized personnel have access. We comply with GDPR standards and conduct regular security audits.
• Third Parties: We use Stripe for payments, Twilio for telephony, and AWS for hosting. Each service provider adheres to strict privacy requirements.
• Cookies & Tracking: We use cookies to manage sessions, analyze usage patterns, and personalize your experience. You may disable cookies in your browser settings, but some features may not function properly.
• Your Rights: You have the right to access, correct, export, or delete your personal data. To exercise these rights, contact us at info@deseoai.com.
• Policy Updates: We may update this Privacy Policy occasionally. Changes will be marked with a “Last updated” date.